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Privacy Policy for gracanickokeranje.com

1. Introduction

At gracanickokeranje.com, we are committed to protecting the privacy and personal data of our users, customers, and visitors. We uphold the highest standards of data protection and transparency in accordance with applicable laws, including the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services.

We prioritize the confidentiality, integrity, and accessibility of your data, and we implement robust security measures to ensure its protection throughout its lifecycle.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to the collection and processing of personal data via the website gracanickokeranje.com (“the Site”), including all services, content, and applications offered through the Site.

Gracanickokeranje.com is the data controller for all personal data collected through the Site. If you have questions or concerns about your data, you may contact us at [email protected].

3. Categories of Personal Data We Process

We may collect and process the following categories of personal data:

a. Usage Data:
Information automatically collected when you visit the Site, including browser type, device identifiers (e.g., IP address, MAC address), referral sources, session duration, and site interaction data.

b. Account Data:
When you register with us or make a purchase, we process personal information such as your name, billing and shipping address, email address, phone number, and login credentials.

c. Profile Data:
Details related to your preferences, order history, browsing behavior, feedback, and communications preferences for a tailored user experience.

d. Communication Data:
Information contained in any inquiries, support requests, or messages you send to our team, including the content of the correspondence and metadata associated with it.

e. Technical Data:
Device-specific information, operating system, hardware configuration, platform type, and browser configurations.

f. Transaction Data:
Details regarding purchases made through the Site, including payment method (processed securely by third-party providers), delivery addresses, and transaction history.

g. Preference Data:
Your settings regarding marketing communications, product interests, and cookie preferences.

4. Legal Bases for Processing

We rely on the following legal bases under the GDPR and similar provisions under the CCPA for processing your personal data:

– Legitimate Interest: To operate the Site, prevent fraud, respond to inquiries, and improve user experience.
– Contractual Necessity: To fulfill our obligations under a contract with you, including order fulfillment and account management.
– Consent: Where required, we obtain your explicit consent to send marketing communications or use non-essential cookies.
– Legal Obligation: To comply with applicable legal and regulatory requirements.

5. Your Rights

Under the GDPR and CCPA, you have the following rights regarding your personal data:

– Right of Access: Request confirmation and details about the data we hold on you.
– Right to Rectification: Request correction of any inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data, subject to certain conditions.
– Right to Restriction: Request suspension of processing in specific circumstances.
– Right to Data Portability: Receive a copy of your data in a structured, commonly used, and machine-readable format.
– Right to Object / Opt-Out: Object to processing based on legitimate interests or opt out of certain uses of personal information, including targeted marketing.

To exercise your rights, please submit a request to [email protected]. We may require verification of your identity before fulfilling your request.

6. Security Measures

We implement comprehensive technical and organizational safeguards to secure personal data:

– End-to-end data encryption during transmission and secure storage practices.
– Access controls with role-based permissions and multi-factor authentication.
– Regular data backups and disaster recovery mechanisms.
– Continuous staff training in data protection principles and best practices.

7. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA) or other jurisdictions with inadequate data protection laws, we implement appropriate safeguards, including:

– Standard Contractual Clauses (SCCs) approved by the European Commission.
– Service providers bound by equivalent privacy protections.
– Compliance with local regulations affecting cross-border data movements.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, subject to legal obligations. Specific retention periods include:

– Account and Profile Data: Retained until user request for deletion or account termination.
– Transaction and Communication Data: Retained for up to seven (7) years for legal, reporting, and customer service purposes.
– Usage and Technical Data: Retained for up to two (2) years for analytics and optimization.
– Marketing Consent Records: Retained until consent is withdrawn or data is deleted.

9. Cookie Policy

Gracanickokeranje.com uses cookies and similar technologies to provide, enhance, and personalize your experience. Cookies are categorized as follows:

– Essential Cookies: Necessary for the operation of the Site and core services.
– Functional Cookies: Remember your preferences and enhance usability.
– Analytics Cookies: Collect aggregated data on Site usage to help improve performance.
– Performance Cookies: Measure and monitor system performance for reliability.

10. Cookie Management and User Consent

Upon first visit to the Site, you will be presented with a cookie consent banner enabling you to accept or customize cookie use in accordance with GDPR and CCPA requirements.

You may adjust your preferences at any time via our Cookie Settings panel or by configuring your browser to reject or delete cookies. Some functionality on the Site may be limited if cookies are disabled.

11. Special Protections for Children

Our services are not directed to individuals under the age of 13 and we do not knowingly collect personal data from children. If you are a parent or guardian and believe that a child has provided us with personal data without your consent, please contact us at [email protected] and we will delete the information promptly.

12. Policy Updates & User Notifications

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices or legal obligations. Substantive changes will be communicated through appropriate means, including prominent notices on gracanickokeranje.com or via email, as applicable. Your continued use of the Site following any updates constitutes acceptance of the revised policy.

13. Contact

If you have any questions about this Privacy Policy, your personal data, or would like to exercise your privacy rights, please contact us at:

Email: [email protected]

We are committed to ensuring full compliance with applicable data protection laws and safeguarding your rights and freedoms at all times.